• Michael
• On April 17, 2017

OneDrive and OneNote problems also reported from Windows Phone users

Some users on Windows Phone 8.1 who wanted to upgrade to Windows 10 Mobile via the Upgrade Advisor app reported that the app is not available for their devices, despite the fact that the phones are in the list with official support for Windows 10 Mobile Creators Update. Microsoft has not officially commented the issue, so we assume it is a server side problem rather than a deliberate action.

In 2016, Microsoft offered Windows 10 Mobile as an optional update for half of the existing Windows Phone 8 and 8.1 devices. The users had to download an app and manually enroll for the update.

Last week, Microsoft announced that only 13 of the phones would be getting an official Creators Update, and 3 years phones like the Lumia 1520 /930 would be dropped from the list for Redstone 2 and any further feature updates.

The company officially started shipping Redstone 3 builds to Insiders in the Fast Ring, and this will be the last update for Windows 10 Mobile before the shift to Windows 10 OneCore – one Windows for all devices.

In addition to inability to upgrade to Windows 10 Mobile, the users on Windows Phone 8.1 also reported syncing issues in OneDrive, Office and OneNote. Like the missing Upgrade Advisor app, these problems could also be related to a server error on the Microsoft’s side.