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Microsoft and WhatsApp are working to fix the app issue

WhatsApp app logo

WhatsApp, the popular cross-platform messaging service mysteriously disappeared from the Windows Phone a week ago and many users have been wondering what happened to the app. Now we know the exact reason for Microsoft to yank the popular app from the store.

Redmond has received multiple reports regarding a major bug in WhatsApp notifications for not being received and displayed correctly. It looks like the problem with WhatsApp was around Update 3 on Windows Phone 8, while the new WP8.1 is displaying Whatsapp notifications correctly (according to Joe Belfiore). Meanwhile, the app developer has issued a statement to make an apology for un-publishing the messenger on Windows Phone.

While the service is temporary unavailable for download in the store, you can still use it if the app has been already installed on your handset. Of course, until the bug is fixed you can experience some problems with notifications from friends including error messages when the app is opened. There is no word on when the app will re-enter the Store, but both companies are working hard to find a quick solution to the problem.

Launched in 2009, now Facebook-owned WhatsApp has more than 500 million active users with 10 billion messages sent each day. The service available for all popular mobile platforms allows you to send texts, videos, audio messages and location.