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Microsoft testing a fix to eliminate Surface Pro’s sleeping problems

Surface Pro 2017
Windows Phone Area

The fix was not part of the July 2017 cumulative update

Last month, users of Microsoft’s new Surface Pro tablet reported a strange problem with their devices – they unexpectedly go to sleep, remaining in a sleep mode until the user presses the power button.

Microsoft has acknowledged the issue in the official support forums, commenting that the cause of the problem has been found. Nevertheless, the company has not yet updated the firmware or the OS to eliminate the issue, and the testing continues.

Microsoft announced in the Community forums that the fix will be released via Windows Update once it’s approved after testing. The company’s next cumulative update for Windows 10 will be rolled out on August 8, but the sleeping issue may be released sooner if it’s ready.

Surface Pro 2017

Surface Pro, the fifth-generation of the tablet, was announced on May 23, 2017 during an event in China. It features 7th gen Intel Kaby Lake Core processors, from 4 to 16 GB of RAM, and from 128 to 1 TB of SSD storage.